I. Managing Difficult Conversations
Imagine having the skills to approach difficult conversations head on, yet with honesty and compassion. Conversations around poor performance, failed deliverables, customer complaints and team conflict are challenging. Our program will teach you to identify the crucial moment in high-stakes encounters. Learn to ease tensions, bring down barriers and confidently and honestly tackle critical conversations.
This workshop is about getting results and changing behavior and is packed with exercises and practice modules. Participants will work on real issues, practicing techniques in a feedback-rich learning environment.
In this program you will learn to:
II. Mastering Communication Styles – “Social Styles®”
Master communicators understand the nuances of all communication styles and have the versatility to adapt their approach. This workshop focuses on everyday situations, improving your communication skills immediately. You’ll develop skills that shift the way you interact with peers, customers, managers, and the C-suite (and probably your personal connections, though the mother-in-law is still a stretch). By mastering communication styles you will learn to recognize assertive behaviors, like the pace, quantity, and volume of speech, gestures, posture and eye contact. You will learn responsive behaviors, including tone of voice, focus of subject, time orientation and expressions.
With these heightened observable skills you will:
1. Become aware of your impact on others
2. Increase your insight into other styles and how our differences affect outcomes
3. Learn the power of nonverbal communication
4. Expand your sphere of influence
5. Deliver and receive fearless feedback
6. Master a simple three-step system to becoming more versatile in all your communications
III. “Manager to Leader”
A half day program consists of:
Full day adds one of the following options
III-A. The “Manager to Leader Coaching Series”
This effective coaching module will develop new skills and abilities to assist you through transitions. A 10 session design actively takes you to your next level of leadership.
Assess and Reflect
Roles – Goals – Expectations
Effective Meetings / Presentations
Thoughts into Action
IV. “Running Effective Meetings”is a challenge every organization faces. In this on site module we will address the key fundamentals to getting the most out of your meetings.
This half day interactive teach and exercise program will focus on three distinct components.
Streamline your time and make your meetings more effective!